Terms and Conditions

General Information

1.                    Ownership

This website (“SEREMBAN TOAST SDN. BHD. website”) is owned and operated by SEREMBAN TOAST SDN. BHD..

2.                     Access & Use

Your access to, and use of the materials contained in, the SEREMBAN TOAST SDN. BHD. Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the SEREMBAN TOAST SDN. BHD. Website (“Terms and Conditions”). By using SEREMBAN TOAST SDN. BHD. Website, you agree to be bound by these Terms and Conditions.

3.                      Amendments

SEREMBAN TOAST SDN. BHD. reserves the right to amend the Terms and Conditions without notice at any time. Your use of our SEREMBAN TOAST SDN. BHD. Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.

4.                      Registration

To register with the SEREMBAN TOAST SDN. BHD. Website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

5.                      Information Collected & Use of Information

SEREMBAN TOAST SDN. BHD. collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to SEREMBAN TOAST SDN. BHD. Website.

By using the SEREMBAN TOAST SDN. BHD. Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

6.                      Standard eVoucher Terms and Conditions

Your use of an eVoucher indicates your agreement to be bound by these eVoucher Terms and Conditions.

SEREMBAN TOAST SDN. BHD. reserves the right to withdraw or cancel an eVoucher for any reason at any time.

SEREMBAN TOAST SDN. BHD. shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eVoucher or any failure or inability of a customer or household to use an eVoucher for any reason.

7.                      Security and Fraud

When you use an eVoucher you warrant to SEREMBAN TOAST SDN. BHD. that you are the duly authorised recipient of the eVoucher and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of eVouchers to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

If we reasonably believe that any eVoucher is being used unlawfully or illegally we may reject or cancel any eVoucher and you agree that you will have no claim against us in respect of any rejection or cancellation. SEREMBAN TOAST SDN. BHD. reserves the right to take any further action it deems appropriate in such instances.

8.                      Intellectual Property

The content of the SEREMBAN TOAST SDN. BHD. Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the SEREMBAN TOAST SDN. BHD. Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the SEREMBAN TOAST SDN. BHD. Website without written permission from SEREMBAN TOAST SDN. BHD. .

No licence is granted to you in these Terms and Conditions to use any trade mark of SEREMBAN TOAST SDN. BHD..

9.                      Limitations

You may not use the SEREMBAN TOAST SDN. BHD. Website for any of the following purposes:

disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorised access to other computer systems;

interfering with any other person’s use or enjoyment of the SEREMBAN TOAST SDN. BHD. Website;

breaching any laws concerning the use of public telecommunications networks;

making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

any claim by any third party that the use of the SEREMBAN TOAST SDN. BHD. Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

any claim by any third party that the use of the SEREMBAN TOAST SDN. BHD. Website by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and

any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the SEREMBAN TOAST SDN. BHD. Website by you.

1.                Availability of SEREMBAN TOAST SDN. BHD. Website

Although SEREMBAN TOAST SDN. BHD. Website aims to offer you the best service possible, SEREMBAN TOAST SDN. BHD. Website makes no promise that the services at the SEREMBAN TOAST SDN. BHD. Website will meet your requirements. SEREMBAN TOAST SDN. BHD. Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at feedback@SEREMBAN TOAST SDN. BHD..com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the SEREMBAN TOAST SDN. BHD. Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. SEREMBAN TOAST SDN. BHD. Website will attempt to restore the service as soon as it reasonably can.

1.                SEREMBAN TOAST SDN. BHD. Website’s right to suspend or cancel your registration

SEREMBAN TOAST SDN. BHD. Website may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using SEREMBAN TOAST SDN. BHD. Website.

The suspension or cancellation of your registration and your right to use SEREMBAN TOAST SDN. BHD. Website shall not affect either party’s rights or liabilities.

Paragraphs 1.07, 1.08 and 1.09 of these Terms and Conditions shall survive cancellation.

2.                SEREMBAN TOAST SDN. BHD. Website’s liability

SEREMBAN TOAST SDN. BHD. Website is provided by SEREMBAN TOAST SDN. BHD. without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet.

SEREMBAN TOAST SDN. BHD. will ensure that information or material included on the SEREMBAN TOAST SDN. BHD. Website is correct, reputable and of high quality. SEREMBAN TOAST SDN. BHD. will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the SEREMBAN TOAST SDN. BHD. Website. If SEREMBAN TOAST SDN. BHD. is informed of any inaccuracies in the information or material on the SEREMBAN TOAST SDN. BHD. Website, SEREMBAN TOAST SDN. BHD. will attempt to correct the inaccuracies as soon as it reasonably can.

In particular, SEREMBAN TOAST SDN. BHD. disclaim all liabilities in connection with the following:

• incompatibility of the SEREMBAN TOAST SDN. BHD. Website with any of your equipment, software or telecommunications links;
• technical problems including errors or interruptions of the SEREMBAN TOAST SDN. BHD. Website;
• unsuitability, unreliability or inaccuracy of the SEREMBAN TOAST SDN. BHD. Website;
• inadequacy of the SEREMBAN TOAST SDN. BHD. Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the SEREMBAN TOAST SDN. BHD. Website.

3.                Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

4.                International Use

SEREMBAN TOAST SDN. BHD. makes no promise that materials on the SEREMBAN TOAST SDN. BHD. Website are appropriate or available for use in locations outside Malaysia, and accessing the SEREMBAN TOAST SDN. BHD. Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.

5.                Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and SEREMBAN TOAST SDN. BHD. Website ignores this, SEREMBAN TOAST SDN. BHD. will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

SEREMBAN TOAST SDN. BHD. shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

Order & Delivery Policy

1.                     Terms and Conditions of Use

Welcome to Seremban Toast Sdn Bhd Online! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website.

2.                      Acceptance of Terms

By using Seremban Toast Sdn Bhd Online, you acknowledge and agree to these terms and conditions. We reserve the right to modify, update, or change these terms at any time, and your continued use of the website constitutes acceptance of any such modifications.

3.                      Ordering and Payments
4.     Product Information: We make every effort to display accurate product information, including prices. However, we reserve the right to correct any errors or inaccuracies and to update information at any time.
5.     Orders: Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.
6.      Payments: We use secure payment processing services. By providing your payment information, you agree to our payment terms and authorize us to charge the specified amount for your order.

4.                      Changes to your order policy
5.     24 hour notice: Please do so by contacting us at info@toasthouse.com.my or via phone 03-3099 4380, Changes to your order must be made with a minimum of 24 hours' notice before the scheduled delivery time. We will make reasonable efforts to accommodate changes, but modifications may be subject to availability.
6.     Cancellation Policy:  If you need to cancel your order, please provide a minimum of 24 hours' notice before the scheduled delivery time to receive a full refund. Cancellations made within 24 hours may be subject to charges. You can cancel by contacting info@toasthouse.com.my or via phone 03-3099 4380 (Mon-Sun, 9:00 AM - 6:00 PM).
7.      Product and Substitution: In the event that a product is unavailable, we reserve the right to substitute it with a comparable item of equal or greater value.

5.                      Delivery Policy
6.     Timed Delivery: Unfortunately, we do not offer timed deliveries. The exact timing of the delivery cannot be guaranteed due to factors such as traffic conditions and order volume.
7.     Recipient Presence During Delivery: It is crucial to ensure that the intended recipient or an authorized person is present at the delivery address during the specified delivery window. If no one is available, the order may be left at a safe location, and a delivery attempt notice will be left.
8.      Circumstances Beyond Toast House Control: Seremban Toast Sdn Bhd is not responsible for delivery delays or issues arising from circumstances beyond our control, including adverse weather conditions, traffic incidents, natural disasters, or unforeseen events.
9.     Delivery Address Accuracy: Customers are responsible for providing accurate and complete delivery information. Seremban Toast Sdn Bhd will not be held responsible for failed deliveries due to inaccurate or incomplete address information provided by the customer.

6.                      Damage Policy
7.     Product Quality Assurance: We strive to deliver high-quality products, but occasional damage may occur due to unforeseen circumstances during transit.
8.     Notification of Damaged Goods: If you receive damaged products, please notify our customer care team at info@toasthouse.com.my immediately, and no later than 2 hours after receiving the goods. Submit clear photos of the damaged items for prompt assistance.
9.      Resolution Options: We will work with you to find a suitable resolution, including issuing a refund, providing a replacement, or offering store credit.
10.     Exclusions: The policy does not cover damages due to improper storage, handling after delivery, failure to follow care instructions, or factors beyond our control.
11.     Discretion: Seremban Toast Sdn Bhd reserves the right to assess each damage claim individually and make determinations at our discretion.

7.                      Membership Policy
8.     Website Membership: Users may have the option to create a membership account on the Seremban Toast Sdn Bhd website. This membership is specific to online transactions and may include benefits or features that are exclusive to online members.
9.     Walk-in Membership: Separate from website membership, walk-in customers may have the option to enroll in an in-store membership program. This membership is specific to in-store transactions and may include benefits or features that are exclusive to walk-in members.
10.      Non-Interchangeability: Website membership and walk-in membership are distinct and not interchangeable. The benefits, discounts, or privileges associated with each type of membership apply only to the respective platform (online or in-store) for which the membership is created.
11.      Membership Terms: Specific terms and conditions related to website membership and walk-in membership, including but not limited to fees, benefits, and duration, may be outlined separately on the website or in-store. It is the responsibility of the member to familiarize themselves with the terms associated with their chosen membership type.

8.                      Refund Policy

In the event of a cancellation or eligible refund request, a full refund will be issued, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Toast House has no influence over these timescales.

9.                      User Account
10.     Account Creation: To place orders, you are required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
11.     Accuracy of Information: You agree to provide accurate and complete information when creating an account and placing orders.

1.                Intellectual Property

Copyright: All content on Seremban Toast Sdn Bhd Online, including images, text, and graphics, is the property of Seremban Toast Sdn Bhd. You may not use, reproduce, or distribute any content without our express written permission.

1.                Privacy Policy

Data Collection: Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.

2.                Limitation of Liability

Seremban Toast Sdn Bhd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our website or products.

3.                Governing Law

These terms and conditions are governed by the laws of Malaysia, and any disputes shall be resolved in accordance with these laws.